Technical Support Help Desk Representative / Front Office

GUC - Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Education Level:
Bachelor's Degree at least
English, German
1 open position
About the Job
  • Receiving complaints from GUC staff members in person or over phone.
  • Using the GUC Technical Manuals to guide the GUC staff members to solve their problems over the Phone, or escalate the call to the upper technical level.
  • Submitting all the complaints and requests using the GUC Ticketing system.
  • Following up with GUC staff members until the Ticket is closed.
  • Daily report should be submitted for the Technical Team Supervisor.
Job Requirements
  • Strong knowledge in all the Microsoft Products.
  • Good knowledge in Linux, MacOS, iOS and Android.
  • Good Knowledge in computers hardware parts.
  • Strong knowledge in Image and cloning concept.
  • Strong technical and analytical skills.
  • Solid experience in problem analysis and resolution of software problems and internet searching method.
  • Able to work under pressure and stress.
  • Excellent command of both spoken and written English.
  • Knowledge and professional use of the German Language for business purposes is an asset.
  • Self-motivated, with high level of communication skills, mind concentration and time management.
  • University degree is a must (preferably in Computer Engineering or Computer Science).
About this Company

About GUC:
German University in Cairo/Deutsche Universität in Kairo has been established in 2002 in cooperation with the State Universities of Ulm and Stuttgart, under the patronage of the Egyptian Ministry of Higher Education, the Ministry of Science, Research and Arts,... (More)

Industry: Education
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