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Customer Service Representative - Abo Rawash

Abu Rawash, Giza
Posted 6 years ago
45Applicants for1 open position
  • 36Viewed
  • 8In Consideration
  • 21Not Selected
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Job Details

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Job Description

  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirements

  • Excellent verbal and written communication skills
  • Ability to remain professional and courteous with customers at all times
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively
  • Good command of English.

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