Help Desk Specialist

IVAS - Giza

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job

Main Duties:

  • Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
  • Install, modify, and repair computer hardware and software.
  • Support the setup of all new hardware, especially desktops, laptops, and printers.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Assist in maintaining an inventory of all hardware and software.
  • Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions.
Job Requirements

Technical Skills:

  • Knowledge of IT Systems and network is mandatory.
  • Ability to prioritize and multi-task to address all IT issues.
  • Good analytical and problem-solving skills.
  • Principles of windows, office, network.

Education and Experience:

  • Bachelor degree in Information Systems, Computer Science or any related field.
  • MCSA knowledge is a plus.
  • 0-2 years of experience in help-desk.
About this Company

IVAS is a pioneering force in the Value added service sector with a footprint in more than 15 countries and 24 GSM operators. Since its inception in 2007 We have been at the forefront of technology and has steered the course of the Value Added Service Sector in entire MENA... (More)

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