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Help Desk Specialist

IVAS
Giza, Egypt
Posted 6 years ago
174Applicants for1 open position
  • 32Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Main Duties:

  • Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
  • Install, modify, and repair computer hardware and software.
  • Support the setup of all new hardware, especially desktops, laptops, and printers.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Assist in maintaining an inventory of all hardware and software.
  • Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions.

Job Requirements

Technical Skills:

  • Knowledge of IT Systems and network is mandatory.
  • Ability to prioritize and multi-task to address all IT issues.
  • Good analytical and problem-solving skills.
  • Principles of windows, office, network.

Education and Experience:

  • Bachelor degree in Information Systems, Computer Science or any related field.
  • MCSA knowledge is a plus.
  • 0-2 years of experience in help-desk.

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