Community Manager
Dottopia -
Maadi, CairoPosted 6 years ago27Applicants for1 open position
- 27Viewed
- 5In Consideration
- 15Not Selected
Job Details
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Job Description
- Responsible for managing and moderating brand content for clients’ and its social communities.
- Assist the Social Media team with planning, and analyzing social media marketing efforts across a variety of channels.
- Review user generated comments and response in a quick and timely manner.
- Summarize insights and conversations to create actionable, client-facing reports that lead to optimization.
- Respond to comments, when appropriate, in order to foster a positive community and add value to the user’s experience.
- Manage day-to-day activities for clients on Facebook, Twitter, Instagram, and other social media platforms.
- Establishing metrics, picking up community insights and reporting or recommending strategies that achieve marketing goals.
- Utilize social analytics tools to generate insights.
- Work with the creative team from time-to-time to create original content ideas.
- Protect the brand image and increase the brand loyalty with our customers.
Job Requirements
- Minimum 2 years of experience managing social media platforms or communities for brands.
- Maximum age 28.
- Customer services background is a plus.
- Time management skills and leadership skills
- Fluency of written Arabic and English.
- Work under pressure and crisis management.
- Keen eye for details.
- Have a good knowledge of principles of customer service.
- Able to manage multiple tasks within specified time frames.
