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Job Description
- Act as a front-line interface with customers of Vodafone Egypt Customers.
- Role involves responding to customers over the phone and resolving their inquiries.
- Own and manage the client relationship: resolving calls efficiently and effectively.
- Ensure service level agreements are met and maintained
- Use the job tools (telephone and computer) effectively.
Job Requirements
- Very Good English.
- Flexible with shift basis (9 hours rotational shifts 5 days a week and 2 days off).
- Fresh graduate or experienced.
- Good Communication and Handling Skills.
- Medical and Social insurance are allowed.
