Customer Service & PR Representative

Confidential Company - Shebin Alkom, Monufya

39
Applicants for
1 open position
13
Seen
1
Shortlisted
Experience Needed:
5 to 7 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
About the Job
  • Meets face-to-face with customers regarding requests or complaints and issues resolution
  • Handle customer complaints and requests in a timely manner.
  • Escalates customer issues and complaints to CSM within 24 hrs using proper documents to address the issue.
  • Follows and adheres to company policies and procedures.
  • Follows up on contracts, filing and insures that customers received their contracts.
  • Arranges customer visits, units handing over and keys.
  • Handles customer documentations like (Modifications request, cancellation requests etc. …)
  • Prepares daily productivity report and forwards to CSM
  • Follows-up with customers on payment of installments and late payment reminders
  • Follows-up with customer on collection and bad debt
  • Follows-up on customer unit payment collection
  • Follows-up up on customer unit completion schedule and liaises with Engineering Department on actual verses projected
  • Follows-up with customers regarding electricity and water bills and collects pending fees
  • Follows-up with overseas offices regarding customer requests for transportation and unit completion
  • Follows-up on customer requests for unit cancellation and recommendation for other unit sales.
Job Requirements
  • Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals;
  • Listening skills, to understand exactly what customers require;
  • Problem-solving skills;
  • Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;
  • Motivational skills and an ability to supervise and lead a team of customer service assistants;
  • Creative thinking, to be able to come up with new ideas to improve customer service standards;
  • An ability to work well under pressure;
  • Organizational and planning skills to develop customer services policies;
  • Good personal presentation, especially when working with customers face to face;
  • can deal with others through Telephone.

Requirements:

  • Bachelor’s degree preferably in Engineering
  • 5-7 years of experience in customer service, with relevant industry experience in Real Estate and construction.