Software Support Supervisor (Software Quality)

Ibn Sina Pharma - Obour City, Cairo

Applicants for
1 open position
Experience Needed:
4 to 6 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Analyze the received user’s issue/problem to identify whether it is a setup problem or a program bug and presenting alternative solutions.
  • Accurately define the issue/problem to the developer team to ensure effective solution.
  • Test any project or issue with user and create a test case to ensure user satisfaction.
  • Train different users (on-the-job training) on the implemented projects to ensure full awareness on the program.
  • Attend new projects meetings in coordination with development team to ensure full understanding of all project requirements and cycle.
  • Follow up with PM/developers to ensure finalizing the testing phase to guarantee proper support and project/issue delivery to users.
Job Requirements
  • Bachelor's degree in Computer Science is preferable.
  • 4 to 6 years of experience in a similar role.
  • Must be ISTQB certified.
  • SQL Statement knowledge is more preferable.
  • Problem solving, Communication and analytical skills.
  • Good command of English language
About this Company

IBN SINA Pharma is an Egyptian Pharmaceutical Distribution company founded in 2001 by Dr. Mohamed Abdel-Gawad, alongside Egyptian investors and a French group (Eurapharma) as a joint-stock company under the name (IBNSINA Laborex Pharma).

In 2006, the Egyptian... (More)

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