Junior Helpdesk Support Engineer

elmenus.com - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Arabic, English
1 open position
About the Job

elmenus is a venture-backed food discovery startup that serves over 1 Million monthly users & operates in one of the world’s most interesting industries; “food”. We help people explore a new side of the food world every day. By building a platform that combines a social, visual and personalized experience we make every food discovery and ordering experience a new adventure.

We are looking for a dynamic and highly motivated Junior Helpdesk Support Engineer ready to join elmenus team in it’s expanding capacity to set up and maintain the technical needs of our support center.

elmenus is building its own support center and your job will be to set it up and ensure its stability at launch and later maintain it and act as the first line support for our agents. In addition, we have put up a very user-friendly application for online ordering and your job will be to make sure that the tablets installed at the restaurants are tested, configured so the orders placed by our users are perfectly routed and received at the restaurant end. In a nutshell, this role will be responsible on administering our network ( Voice & internet), maintaining our servers, providing first line support for our agents, and managing our inventories of devices (tablets, data sims, computers).

This is a unique opportunity to become part of an exciting team who are dedicated to the care of our customers. As our team expands, we need to know that we have the right people in place to ensure that our customers are always 100% satisfied.

What will you do

  • Provide technical assistance and support for incoming queries and issues related to computer & Tablets systems, software, and hardware.
  • Respond to queries in person or over the phone or via Email.
  • Train computer & tablet users.
  • Maintain daily performance of computer systems.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Configure and resolve Local Area Networks (LAN), Wide Area Networks (WAN), issues and other systems, and complete the required troubleshooting.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Configuring and installing camera networks and systems.
Job Requirements
  • Ability to learn new systems.
  • Ability to work in rotational shifts.
  • Knowledge about (Active Directory, DHCP, DNS, and office).
  • MCSA and CCNA is preferred
About this Company

elmenus is a venture-backed food discovery startup based in Egypt that serves over 1 Million monthly users. We are building a platform that combines a social, visual and personalized experience to help people discover and order the food they will love. We received a 1.5... (More)

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