elmenus.com - Maadi, Cairo
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elmenus is a venture-backed food discovery startup that serves over 1 Million monthly users & operates in one of the world’s most interesting industries; “food”. We help people explore a new side of the food world every day. By building a platform that combines a social, visual and personalized experience we make every food discovery and ordering experience a new adventure.
We are looking for a dynamic and highly motivated Junior Helpdesk Support Engineer ready to join elmenus team in it’s expanding capacity to set up and maintain the technical needs of our support center.
elmenus is building its own support center and your job will be to set it up and ensure its stability at launch and later maintain it and act as the first line support for our agents. In addition, we have put up a very user-friendly application for online ordering and your job will be to make sure that the tablets installed at the restaurants are tested, configured so the orders placed by our users are perfectly routed and received at the restaurant end. In a nutshell, this role will be responsible on administering our network ( Voice & internet), maintaining our servers, providing first line support for our agents, and managing our inventories of devices (tablets, data sims, computers).
This is a unique opportunity to become part of an exciting team who are dedicated to the care of our customers. As our team expands, we need to know that we have the right people in place to ensure that our customers are always 100% satisfied.
What will you do
elmenus is a venture-backed food discovery startup based in Egypt that serves over 1 Million monthly users. We are building a platform that combines a social, visual and personalized experience to help people discover and order the food they will love. We received a 1.5... (More)