Contact Center Agent

malomatia - Maadi, Cairo

55
Applicants for
2 open positions
21
Seen
3
Shortlisted
3
Rejected
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable
Languages:
English
Vacancies:
2 open positions
About the Job

Detailed Roles and Responsibilities:

  • Act as first line of support to help the users online either by replying their inquiries or by escalating their complains to the Second Line of Support to Overcome all the Problems and obstacles which might face
  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • provide customers with product and service information
  • Enter customer information
  • Process orders, forms and applications
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs
  • Produce call reports
Job Requirements
  • Excellent verbal and written communication skills in Arabic and English (Preferably)
  • Fast typing skills and basic computer office based skills
  • Strong professional communication skills with customers
  • Strong listening skills
  • Strong problem analysis and problem solving
  • Excellent customer service orientation
  • Strong organizational skills
  • Strong attention to detail
  • Excellent team work
  • Ability to stress tolerance
  • High flexibility
About this Company

Malomatia is a leading provider of professional technology services and solutions. We bring together professionals from Qatar and across the world with deep domain expertise aligned to specific industries. Having world-class and dedicated local resources, we support a flexible... (More)

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