CRM Specialist

GTS - Cairo, Egypt

28
Applicants for
2 open positions
12
Seen
Experience Needed:
1 to 5 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
3,000 to 4,000 EGP per month, commissions
Languages:
English
Vacancies:
2 open positions
About the Job
  • Handling the different complaints channels (CRM- Call Center - Website - Individuals) within 48 Hours.
  • Arranging visits to customers to the Branch to solve the complaints
  • Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition.
  • Providing the customers with accurate information related to the company’s products and services.
  • Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
  • Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level .
  • Contact with all Customer to inform them about campaign and arrange appointment to visit the nearest branch .
  • Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between GTS and the customer.

Job Requirements
  • Bachelor's Degree in any related field.
  • 1-5 years of experience preferably in the same field.
  • Good negotiation skills.
  • Problem solver
  • Previous Experience in customer care field.
  • Excellent communication skills.
  • Very Good in English, MS office.
About this Company

GTS Courier & Banking Service: we have different services including; Packing, Enveloping, Personal Delivery, Mass Delivery, Cash Collection and Call Center.

GTS Courier & Banking Service has a large network of runners that covers every part of Egypt. Our selected... (More)

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