- Experience Needed:
- 1 to 5 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
3,000 to 4,000 EGP per month, commissions
About the Job
- Handling the different complaints channels (CRM- Call Center - Website - Individuals) within 48 Hours.
- Arranging visits to customers to the Branch to solve the complaints
- Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition.
- Providing the customers with accurate information related to the company’s products and services.
- Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
- Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level .
- Contact with all Customer to inform them about campaign and arrange appointment to visit the nearest branch .
- Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between GTS and the customer.
1 to 5 years
Not Specified at least
Logistics and Supply Chain
About this Company
GTS Courier & Banking Service: we have different services including; Packing, Enveloping, Personal Delivery, Mass Delivery, Cash Collection and Call Center.
See all Careers and Jobs at GTS
GTS Courier & Banking Service has a large network of runners that covers every part of Egypt. Our selected...