CRM Specialist
GTS -
Cairo, EgyptPosted 6 years ago42Applicants for2 open positions
- 12Viewed
- 0In Consideration
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Job Details
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Job Description
- Handling the different complaints channels (CRM- Call Center - Website - Individuals) within 48 Hours.
- Arranging visits to customers to the Branch to solve the complaints
- Ensuring the root cause resolutions are done for any complaint to avoid complaints’ repetition.
- Providing the customers with accurate information related to the company’s products and services.
- Ensure that all complaints are received and handled efficiently in a way that exceeds our customers’ expectations
- Handling all of service requests through the service requests by customers investigate their request to solve their problems with the maximum satisfaction and according to the request service level .
- Contact with all Customer to inform them about campaign and arrange appointment to visit the nearest branch .
- Coordinate with Call center and Marketing Dep to manage the Operations of the Complaints Management Team, managing the relationship between GTS and the customer.
Job Requirements
- Bachelor's Degree in any related field.
- 1-5 years of experience preferably in the same field.
- Good negotiation skills.
- Problem solver
- Previous Experience in customer care field.
- Excellent communication skills.
- Very Good in English, MS office.
