Sales/Service Receptionist - Alexandria

NATCO Mercedes-Benz - Smouha, Alexandria

146
Applicants for
1 open position
53
Seen
10
Shortlisted
26
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Females Only
About the Job
  • Representing the company and being the initial point of contact for all visitors and business partners by personally welcoming them.
  • Welcoming and approaching visitors in a friendly and open manner.
  • Looking after customers waiting in the showroom, in the service area and in the bistro.
  • Personally establishing contact between customers and the member of sales staff responsible or other internal contacts.
  • Passing on customers to contacts responsible in affiliated companies.
  • Taking / making calls and, if necessary putting callers through (switchboard).
  • Making a note of calls and passing these on to the relevant person.
  • Arranging for employees who are currently not available to return the call.
  • Sending out information.
  • Maintaining a database of those expressing an interest in Mercedes-Benz products.
  • General source of information for customers.
Job Requirements
  • University degree or equivalent
  • 0 – 2 years experience in a customer support related function, preferably in the automotive industry.
  • Knowledge of the brand / MB service quality standards
  • Good PC knowledge
  • Bi-lingual (English and Arabic)
  • Excellent communication and telephone manners
  • Highly organized and presentable