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Jordanian Call Center Advisor

fetchr
Abbassia, Cairo
Posted 6 years ago
21Applicants for10 open positions
  • 3Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Updates job knowledge by studying new product descriptions.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Maintains and improves quality results by adhering to standards and guidelines.

Job Requirements

  • Good level of English
  • Males and Females
  • Excellent Communication Skills
  • Max age 30 years old
  • Jordanian nationality

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