Job Details
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Job Description
Job description :
- Handle outbound holidays packages for groups and individuals.
- Handle a tailor-made request.
- Advising clients & provide general or specific advice about different travel destinations.
- Making arrangements for Ticket, transportation, accommodation, tours, and activities outside Egypt.
- Interact with clients over Phone, Email, social media and Life chat.
- Closing sales and follow up with clients "using the above channels” Researching travel information and using market research information to guide decisions.
- Handling invoicing and issuing of vouchers.
- Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
- Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.
- Using online wholesale hotels providers.
Kindly note candidates who did NOT work in "Outbound Department" before will not be part of the screening process.
Job Requirements
Experience :
- 2-4 years minimum experience in outbound tourism
Skills :
- Excellent communications skills.
- Sales skills
- Customer service skill
- Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
- Easily and quickly identify and resolve problems.
- Ability to work under pressure
- Ability to negotiate with suppliers for best deals
- Works well independently, or in a teamwork
- Handling customer, searching quickly on effective ways of helping.
- Excellent communication and presentation capabilities .