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Outgoing Tour Operator

Helen Holidays
New Cairo, Cairo
Posted 6 years ago
46Applicants for2 open positions
  • 45Viewed
  • 7In Consideration
  • 32Not Selected
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Job Details

Experience Needed:
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Job Description

Job description :

  • Handle outbound holidays packages for groups and individuals.
  • Handle a tailor-made request.
  • Advising clients & provide general or specific advice about different travel destinations.
  • Making arrangements for Ticket, transportation, accommodation, tours, and activities outside Egypt.
  • Interact with clients over Phone, Email, social media and Life chat.
  • Closing sales and follow up with clients "using the above channels” Researching travel information and using market research information to guide decisions.
  • Handling invoicing and issuing of vouchers.
  • Dealing with customer queries and complaints and make alternative arrangements for customers who have had their trips interrupted by unforeseen issues.
  • Evaluating customers’ holidays, issuing appropriate feedback form and assuring client's satisfaction.
  • Using online wholesale hotels providers.

Kindly note candidates who did NOT work in "Outbound Department" before will not be part of the screening process.

Job Requirements

Experience :

  • 2-4 years minimum experience in outbound tourism

Skills :

  • Excellent communications skills.
  • Sales skills
  • Customer service skill
  • Excellent Knowledge of Key Suppliers worldwide (Travel agents/Hotels/Booking systems)
  • Easily and quickly identify and resolve problems.
  • Ability to work under pressure
  • Ability to negotiate with suppliers for best deals
  • Works well independently, or in a teamwork
  • Handling customer, searching quickly on effective ways of helping.
  • Excellent communication and presentation capabilities .

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