- Experience Needed:
- 1 to 2 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
4,000 to 4,500 EGP per month
About the Job
- Primary responsibility is user support and customer service.
- Being present and available to clients requiring technical assistance. Respond to questions from all emails and callers.
- Become familiar with each client and their respective applications.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
- Other duties as assigned by the Service Manager.
1 to 2 years
Not Specified at least
Consumer Services Information Technology Services Telecommunications
About this Company
Teleperformance at a Glance:
See all Careers and Jobs at Teleperformance - Egypt
Teleperformance Egypt Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services serving Egypt, Middle East and Africa, and Offshore markets...