IT Service Desk Specialist

Teleperformance - Egypt - Cairo, Egypt

179
Applicants for
1 open position
179
Seen
62
Shortlisted
117
Rejected
Experience Needed:
1 to 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
4,000 to 4,500 EGP per month
Languages:
English
Vacancies:
1 open position
About the Job
  • Primary responsibility is user support and customer service.
  • Being present and available to clients requiring technical assistance. Respond to questions from all emails and callers.
  • Become familiar with each client and their respective applications.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
  • Become familiar with helpdesk policies and services.
  • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.
  • Other duties as assigned by the Service Manager.
About this Company

Teleperformance at a Glance:

Teleperformance Egypt Established in 2007, Teleperformance Egypt is the first multinational contact center company to open in Egypt performing all contact center services serving Egypt, Middle East and Africa, and Offshore markets... (More)

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