Call Center Agent

Mobile Doctors 24-7 - Downtown, Cairo

162
Applicants for
2 open positions
97
Seen
2
Shortlisted
29
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
4,500 to 5,000 EGP per month
Languages:
English
Vacancies:
2 open positions
About the Job

We are seeking energetic and reliable professionals to join our team as Call Center Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies and directing calls based on clients’ needs. Our Call Center Representatives are often the first point of contact for customers’ issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

Call Center Agent Job Duties:

  • Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.
  • Determine the reason of call and provide service accordingly or transfer call to the appropriate personnel.
  • Update our in-house database.
  • Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
  • Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
  • Adhere to quality standards and KPI’s.
  • Support team members with other required tasks.

Work conditions and benefits:

  • 4 days/week with 3 days off.
  • 12 hour shifts.
  • Paid annual leave after probation period.
  • Attractive salary.
  • Medical and social insurance.
Job Requirements

Requirements:

  • Good command of the English language.
  • Previous experience in a customer support role in a call center environment.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with online database systems and practices.
  • Customer focus and adaptability to different situations.
  • Ability to multi-task, set priorities and manage time effectively.
  • Flexible to work 12hr rotational shifts.
About this Company

Mobile Doctors 24-7 provides a state of the art 24-7 Physicians’ Control Centre staffed with western trained, licensed Family Medicine Specialists, General Practitioners, Nurses, Nutritionists and Health Coaches available for everyone worldwide, by phone or video, 7 days per... (More)

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