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Job Description
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
- Monitor and maximize customer lifetime value strategies ensuring maximum profitability.
- Ensuring the database is segmented effectively for targeted marketing activities.
- Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products.
Job Requirements
- Education: B sc. In business & administration or equivalent.
- Certificates: MBA in business administration is preferred.
- Experience: 5 to 7 years with the at least one year in a similar capacity.
- Language Skills: Very Good written and spoken English.
- Computer Skills: Ability to use Microsoft Office to include Microsoft Word, Excel and Email.
