IT Help-Desk Admin

Confidential Company - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Remote location IT infrastructure support. Provide phone and ticketing support for in-cafe IT systems including hardware/software, remote office networking, printing, and etc.
  • Perform remote troubleshooting, problem resolution, and work directly with vendors for equipment repair/replacement.
  • Corporate office desktop support. Provide IT support for corporate office operation such as file/print server administration, desktop support, wired/wireless network troubleshooting, new employee setup, and mobile device/service management.
  • Daily operational IT tasks. Manage operational IT tasks such as AD account creation/deactivation, extranet account privilege control, and time and attendance system maintenance.
  • Hardware and service provisioning. Procure, configure, and install new hardware for new location opening including servers, workstation, IP phone, POS terminal, network printer, and another fixed-function device.
  • Remote IT infrastructure monitoring. Monitor the availability and health of IT infrastructure at remote locations by leveraging both system management applications and internal tools. Report and resolve issues
Job Requirements
  • Education: Bachelor of computer science or engineering.
  • Fluent in English
  • Minimum two years experience as a help desk admin with the following:
  • Operating Systems: Windows 7 through 10, Windows Server 2008 through 2016, Mac OSX.
  • Enterprise Applications: Microsoft Active Directory, Office 365, Sharepoint.
  • Networking: DNS, Firewall, VPN, wireless networking, network file storage.
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