Customer Service Agent - Ismailia
Xteam -
Ismailia, EgyptPosted 6 years ago39Applicants for1 open position
- 16Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Make large amounts of outgoing calls.
- Make random visits to stores to survey customers.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Years of Experience 1-2
