Customer Service Specialist

Aptec - Obour City, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job


  • Selling and Customer Support Activities, Pro-active calls with B2B customers from the IT industry to complete the outbound calling campaign assigned (vendor surveys, greeting new customers, promotional campaigns, IM customer programs information, customer profiling, etc.)
  • Administrative Activities, Maintain detailed notes and relevant information on calls placed to respective partners
Job Requirements
  • Excellent command of English
  • Commercial knowledge and/or equivalent work experience;
  • Advanced professional, effective telephone techniques and customer care
  • Understanding of IT/distribution industry is an advantage
  • Previous knowledge of working through the Sales Cycle in a similar organization is strongly recommended
  • Moderate computer and MS Office knowledge
  • Excellent written, verbal, interpersonal, presentation and negotiation skills
  • Strong organizational skills and problem-solving ability also required
  • A customer driven approach and good customer management skills
  • Effective time management skills
  • Multi-task and respond to rapid change
  • Perform duties with accuracy and with a strong degree of urgency
  • Ability to communicate with several levels of associates internally and externally in an accurate and professional manner
  • Ability to report and project accurately and according to agreed time-frames
  • Self-starter, self-motivated and a team player
  • Attention to details, good selling on the telephone and time management skills
  • Good planning and self-organizing skills
  • Customer orientated, approachable.
About this Company

Ingram Micro is a multinational organization that helps businesses fully realize the promise of technology™—helping them maximize the value of the technology that they make, sell or use. With its vast global infrastructure and focus on cloud, mobility, technology lifecycle,... (More)

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