Customer Support Specialist (Mail/Chat)

• Elmenus is a venture-backed food discovery startup that serves over 1 Million monthly users & operates in one of the world’s most interesting industries; “food”. We help people explore a new side of the food world every day. By building a platform that combines a social, visual and personalized experience we make every food discovery and ordering experience a new adventure.
• Our customer delight team will be facing our customer inquiries, complaints and issues. They love solving problems and they will go the extra mile to deliver a wow seamless user experience. They will handle our angriest customers and turn them into our most loyal ones.
• This is a unique opportunity to become part of an exciting team who are dedicated to the care of our customers. As our team expands, we need to know that we have the right people in place to ensure that our customers are always 100% satisfied.

What you will do

• Proactively solve customer problems and follow up on corrective actions at first contact
• Ensure restaurants abide by our SLAs and KPIs, and provide recommendations on how to improve the service
• Communicate effectively with our customers through well-crafted personal interactions whether via phone or chat
• Handle customer support cases in a timely professional manner.
• Able to communicate and handle hangry customers and provide the relevant solutions to make it a good experience for them
• Provide high level of quality support in order to meet and exceed the expectations of our customers