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Customer Service Agent

Egypro FME - Maadi, Cairo

Posted June 28, 2018

189

Applicants for
1 open position

Seen

Shortlisted

Rejected

Experience Needed: 0 to 3 years	Career Level: Entry Level	Job Type: Full Time
Salary: Confidential, Medical and social Insurance	Languages: English	Vacancies: 1 open position
Gender: Females Preferred

About the Job

Manage large amounts of incoming calls
Generate sales leads
Book visits and inspections as per flying team schedule and whereabouts.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Job Roles: Customer Service/Support Sales/Retail

Job Requirements

Very presentable.
High ability to work under pressure and handle rough calls.
Excellent English level at least.
Ability to speak clearly to others. (Good pronunciation)
High Microsoft office skills.
Maadi Resident is preferable.
High persuasive skills

Keywords: Customer Service Customer Care Customer Support Sales Sales Skills

About this Company

Egypro FME is a professional Egyptian company subsidiary from Wadi Degla Real Estate Company owned by Wadi Degla Holding, working in the field of facility and energy management, offering a wide scope of facility services for the entire property sectors.

Egypro FME... (More)

Industry: Engineering Services

See all Careers and Jobs at Egypro FME

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