Job Details
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Job Description
Main Duties:
- Assist patients in obtaining services, understanding policies and making health care decisions.
- Interact with patients to provide information in response to inquiries about services and to handle and resolve complaints.
- Build a good rapport with clients over the phone.
Job Requirements
Education:
- Essential: Bachelor Degree.
- Desirable: Additional training in customer services, sales.
Experience:
- Essential: 1-2 years’ experience is required
- Desirable: Experience in health care, medical or related industries.
Skills:
- Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation: Actively looking for ways to help people.
- Speaking: Talking to others to convey information effectively.
- Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management: Managing one's own time and the time of others.