ICT Senior Voice System Administrator

ECCO - Abbassia, Cairo

Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

  • Managing ICM, CVP, and CUCM cluster.
  • Creating CVP VXML Scripts / ICM Scripts with high complexity designs and call flows.
  • Managing CUBEs, Gateways, and IP Phones.
  • Managing and troubleshooting voice recording system
  • Managing and troubleshooting billing system.
  • Troubleshooting and investigating Voice System abnormalities.
  • Maintaining Voice system functionality through the continuous monitor of system logs.
  • Managing backups procedures

In addition to :

  • Providing technical consultancy to ECCO Outsourcing Sales Team
  • Handling major / new implementations in the voice system
    Revising tenders and answering new customers voice related Inquiries
Job Requirements
  • Bachelor degree in Engineering / Computer Science Major
  • 5+ Years of experience in the Contact Center and IPT fields
  • CCNP Collaboration / CCVP is a must
  • Cisco UCCE system hands-on experience is a must
  • ITIL Foundation is a plus.
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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