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Job Description
- Manage Cairo Scan and its affiliates ERP and application related projects.
- Liaison communication between vendors and related Cairo Scan departments.
- Exercise the role of function consultant for the ERP solution and lead the (2) technical ERP developers
- Supervise Intranet, web and mobile application developer
- Ensure, with business partners, that project benefits are tracked, realized, and reported
- Manage the communication process related to business process transformation among different stockholders and external parties
- Participate and assist related committees and groups to control project scope during implementations
- Participate in planning and prioritize development of feature and functionality enhancements
- Perform analysis on internal and external data to assess business process effectiveness, support and build business process models.
- Act as liaison / consultant to cross-functional groups and process stream business owners to gather data on current processes; identify process improvement opportunities, develop near-term and long-term change implementation goals.
- Define process analysis and change scope projects based on the problem statement, gap or performance measurement, customer and internal user impact, internal resource requirements, and cross-functional involvement
- Coordinate strategies across all functional area process chains to ensure alignment
- Architect business processes and define business process requirements
- Assure the business process transformation training including, the proper coverage in training materials to the business process designed and continuation of the super user knowledge transfer.
- Assure the testing of the solution by superusers and other stack holders and ultimately confirm customer acceptance
- Manage, support, follow-up, manage vendor, respond to user related requests related to legacy information systems as needed.
- Participate in development and follow IT policies and procedures
- Participate in security checks ad coordinated with Sr. IT Security Section Head.
- Develop and required technical and ERP, business or project related documentation.
- Perform any tasks as assigned by IT management.
Job Requirements
- 6 years’ experience in MS AX ERP solutions.
- (3) years of which in business process architecture. Preferably with exposure and/or experience in Financial, Material Management, HR or any ERP Financial modules
- Past experience with other ERP is plus.
- Past experience in managing ERP or similar projects
- Experience in process analysis, design and optimization and related tools.
- Proven experience in customer service environment
- Proven application of process and quality methodologies to effectively scope, gather requirements, design and/or improve, implement, and measure process change outcomes.
- Past experience working directly in customer MS AX implementations in customer-facing roles with a proven record of earning trust as well as effective collaborations across multiple business areas and interactions with partner and customers.
- Experience with IT frameworks such as ITIL and Lean-Six Sigma is preferred
- Business Process Development Certification preferred
- Healthcare experience would be advantageous
- Excellent verbal and written communication skills
- Ability to write detailed processes and present information based on targeted audience
- Effective time management and organizational skills
- Ability to effectively meet customer needs, taking responsibility for customer satisfaction
- Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
- Ability to work in a fast-paced, team environment and under pressure of deadlines
- Excellent collaboration, teamwork and interpersonal skills
- Ability to work cross-functionally with other technical teams across the organization
- Bachelor Degree in Business Management, Computer Science, Information Systems, or other relevant disciplines.
- Certification or course attending proof in MS AX ERP solutions (e.g. Financial, Material Management, HR or any ERP Financial modules)
- Knowledge of other ERP is plus.
- Records in managing ERP or similar projects