IT Help Desk Officer

GlobeMed Egypt - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Social Insurance & Medical Insurance
1 open position
Males Only
About the Job
  • Provide hardware, software and all front end technical support for internal users.
  • Troubleshoot and resolve hardware and software application in a multiple operating system environment.
  • Respond to and resolve helpdesk via telephony, email, ticket portal emails, calls and voicemails in a timely manner.
  • Manage service ticket queue, prioritize requests and perform work to meet or exceed user expectations and deadlines.
  • Set up new desktops and laptops with necessary business applications.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Ability to solve inquiries remotely for our branches/booths/offices outside the company premises or personally if necessary
  • Set up user accounts, permissions, mailboxes, groups, Users applications and other server administration items
  • Configure and troubleshoot hardware as necessary (computers, printers, mobile phones, networking, wiring, etc.).
  • Configure and remotely support mobile devices such as mobile devices.
  • Perform routine and preventative maintenance on printers, copiers, fax machines, scanners and other equipment.
  • Ability to lift and transport moderately heavy objects, such as computers and peripherals.
  • Maintain positive and effective working relationships with numerous departments and employees.
  • Testing new technology and organizing cables and testing the passive network
  • Suggest new work processes to maintain a smooth workflow.
Job Requirements
  • Bachelor degree of Computer science is preferred from a reputable university.
  • Very Good command of English language
  • Experience: 1 - 2 years in IT help-desk is a MUST
  • Experience with basic settings in Microsoft Windows, Office and IOS
  • Males ONLY can apply - Military service shall be exempted/completed
  • Flexible to meet extra working hours and strong ability to handle pressure
  • Hard-worker, willing to learn and proactive.
  • Analytical and problem solving skills.
  • Demonstrated ability to multi-task, prioritize and re-prioritize as necessary
  • Strong Communication skills and ability to maintain business courtesies
About this Company

GlobeMed is the largest healthcare benefits management company in the Middle East; Being one of the first organizations to introduce the Third Party Administrator, GlobeMed Group has been established in 1991.
Over the last 26 years; GlobeMed has redefined the standards... (More)

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