Master Vehicle Technician / Engineer

MTI Automotive - Cairo

Applicants for
1 open position
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Reports to Workshop Controller

Overall Job Purpose:

  • Ensures that all customer concerns relating to all vehicle systems are clearly and reliably diagnosed and rectified. Accurately and skilfully undertakes the repair and servicing of vehicles, diagnosing any additional faults and ensuring all work is completed safely and to the highest standard and to customers’ satisfaction.

Key Responsibilities:

  • Ensures exceptional customer service standards are met
  • Analyses and determines the exact nature of customer concerns, working closely with the Service Advisor and the customer
  • Reproduces symptoms reported, performing a test drive with the customer where necessary
  • Analyses customer concerns to differentiate between human error, design related system behavior and technical fault
  • Uses the manufacturer’s approved diagnostic tester to carry out complex and specific diagnosis for vehicle systems and where required uses more advanced applications
  • Provide the customer with an explanation or demonstration of the fault, rectification, feature or characteristic where required
  • Talks to customers with long term vehicle concerns and ensures follow up work is completed until the issue is resolved

Delivers key Workshop operations

  • Analyses work orders including details of repairs completed, parts required and labor to be charged
  • Assesses the accuracy of vehicle diagnosis provided
  • Carries out vehicle health checks and identifies areas of concern
  • Ensures faults have been reported and noted on job cards and informs the Service Manager/Workshop Controller of any additional faults not covered in the scope of the repair and delay to completion of work
  • Interprets and uses technical data provided by the manufacturer (e.g. using the TOPix system)
  • Ensures vehicle safety standards have been complied with when returned to customers
  • Records all hours and material usage accurately and probes for efficiencies
  • Consistently maintains high levels of overall efficiency (hours sold vs. hours attended), suggests and implements changes to improve service standards and processes
  • Maintains tools and equipment and checks the calibration and general condition of workshop equipment in line with company policy
  • Adheres to rules relating to the manufacturer’s warranty policies and procedures
  • Ensures waste is disposed of in accordance with the regulations
  • Provides precise and detailed reports on vehicle concerns to the manufacturer technical services department
  • Takes a proactive approach to achieving workshop operations and organises self and team to meet demands

Delivers quality standards and continuous improvement

  • Takes responsibility to set and follow quality standards. Ensures all work undertaken meets customer expectations in relation to repairs carried out to ensure repeat repairs are minimized
  • Follows manufacturer policies and processes with regard to product quality reporting
  • Ensures quality documentation is completed fully and accurately
  • Checks quality of work carried out through diagnostic and road testing
  • Keep diagnostic equipment (hard and software), measuring tools and manufacturer special tools up to date in terms of technical developments
  • Systematically checks the quality of the operations carried out by the workshop
  • Liaises with the Workshop Controller/Service Manager to monitor the quality of all work undertaken in the workshop

Manages and develops others

  • Maintains the highest level of skill and full awareness of all technology used in the vehicle range, attending Master Technician training and development activities as appropriate. Keeps own qualifications up to date
  • Maintains own knowledge of new
Job Requirements
  • More than 3 years of experience

Please note the closing date for applications 1st August 2018, successful candidates will be required to set interviews followed by examination by the Manufacturing brand.

About this Company

MTI mission is” to become the largest premium luxury importer & distributor in Egypt setting a class leading benchmark in Customer Service”

MTI is a member of the Mohamed Mahmoud Sons Group “ MM Sons Group” privately owned and managed by the Mohamed Mahmoud... (More)

Industry: Automotive
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