Job Details
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Job Description
Main Duties:
- Responsible for achieving company's objectives & targets
- Oversee day-to-day business operations
- Provide leadership at all levels of the organization
- Communicate and embody the company vision and values
- Build up the company by recruiting, interviewing, hiring, and mentoring new talent (with coordination with HR)
- Define and implement policies and performance standards
- Evaluate employee performance and provide additional coaching and support as needed
- Assess departmental and company performance and devise plans for improvement
- Manage profit and loss statements and account for costs and revenues
- Allocate budget resources for supplies, equipment, marketing, and personnel
- Ensure overall delivery and quality of the unit's offerings to customers.
Job Requirements
- Bachelor’s degree in management, business, finance, marketing or another relevant field.
- Experience in call center industry is a MUST
- Past managerial experience preferred (+ 10 is a must not preferred with call center back ground - Sales accounts - Managed + 250 agents headcount)
- Leadership, managerial, and interpersonal skills.
- Excellent oral and written communication skills.