Job Details
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Job Description
- You will be an administrative assistant handling 2 companies (Import and Export + Travel Agency)
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage agendas/travel arrangements/appointments etc. for the upper management
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary
Travel Duties:
- Providing general and specific advice about different travel destinations
- Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
- Making arrangements for transport, accommodation, tours, and activities
- Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
- Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
- Using the computer database to research information about hotel accommodation fares and hotel ratings
- Dealing with payments
- Performing general administration tasks
- Dealing with and documenting complaints in an efficient and diplomatic manner
- Planning and advertising different promotions
- Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
- Evaluating customers’ holidays and issuing appropriate feedback forms
- Every now and then, tour operators travel abroad for research purposes
- Making presentations to travel groups
- Creating and putting up displays at trade shows
Job Requirements
- Proficient computer skills in utilizing Microsoft programs such as Excel, Word, Outlook.
- Gender: Female.
- Have a background about Digital Marketing & Graphic Design
- Fluent English is a MUST
- Have a background about tour operation