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Job Description
- Answering support queries either onsite or via phone or email
- Maintain a high degree of customer service for all support queries and adhere to all service management principles
- Take ownership of user problems and be proactive when dealing with user issues
- Support users for any know-how related issues for apps and computer equipment by providing necessary training and advice
- Support users facing any issues or technical difficulties through troubleshooting.
- Log all calls on the ticketing system and maintain full documentation
- Allocate complex service issues to the relevant support group
Job Requirements
- Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
- Familiarity with both PC and Mac Hardware and Software
- Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
