Help Desk Specialist

IMS Health - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Answering support queries either onsite or via phone or email
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Support users for any know-how related issues for apps and computer equipment by providing necessary training and advice
  • Support users facing any issues or technical difficulties through troubleshooting.
  • Log all calls on the ticketing system and maintain full documentation
  • Allocate complex service issues to the relevant support group
Job Requirements
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Familiarity with both PC and Mac Hardware and Software
  • Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
About this Company

Around the world health-care stakeholders are working to improve real-world patient outcomes through treatment innovations, care provision and access to health-care. For the information, technology and service solutions they need to drive new insights and approaches, they... (More)

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