Help Desk Specialist

IMS Health - New Cairo, Cairo

153
Applicants for
1 open position
8
Seen
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job
  • Answering support queries either onsite or via phone or email
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles
  • Take ownership of user problems and be proactive when dealing with user issues
  • Support users for any know-how related issues for apps and computer equipment by providing necessary training and advice
  • Support users facing any issues or technical difficulties through troubleshooting.
  • Log all calls on the ticketing system and maintain full documentation
  • Allocate complex service issues to the relevant support group
Job Requirements
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
  • Familiarity with both PC and Mac Hardware and Software
  • Good Customer Service Skills, Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
About this Company

Around the world health-care stakeholders are working to improve real-world patient outcomes through treatment innovations, care provision and access to health-care. For the information, technology and service solutions they need to drive new insights and approaches, they... (More)

See all Careers and Jobs at IMS Health
Similar Jobs
IT Support Specialist
Confidential Company - Cairo
IT Help Desk
IT Help Desk
MedStar - Cairo
Senior Help-Desk Engineer
Confidential Company - Cairo
Customer Service Executive New
Confidential Company - Cairo
See other new jobs >>
Hiring?
Signup for an employer account and Post your Jobs!