After Sales Engineer

Mahindra & Mahindra LTD. - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
8 to 10 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
10,000 to 15,000 EGP per month
Arabic, English
1 open position
About the Job
  • To attain customer satisfaction and build a strong after sales service support in North Africa Markets.
  • To handle product complaints, field failures, vehicle field performance and carrying out technical evaluation and analysis of such complaints and failures.
  • Conducting distributor manpower training on product & service systems like warranty, parts ordering.
  • Organizing retention activities like service campaigns, installation, Service Package to achieve Service Retention.
  • Implementation of after sales process and systems.
  • Achieve spare sales & accessories sales target for the North Africa Zone.
  • Internal reviews with the sales and service teams.
  • Monthly, quarterly, and annual reviews
  • Distributor network expansion and determining dealer viability for 1S, 2S and 3S outlets.
  • Customer database creation, monitoring and maintenance for customer relationships.
  • Monitoring competition and assist to formulate strategies to counter competition.
  • Key account management (KAM).
Job Requirements

Key skills:

  • After sales & service / Service engineer support service advisor / after sales support, testing, Installation, servicing, Spare parts sales, Service Packages, preventive maintenance, Service Campaigns, Distributor management, new distributor appointment

Desired Candidate Profile

  • Young & Energetic, ready to travel in North Africa Markets.
  • Should be fluent in Arabic & English. French is added advantage.
  • Degree in Automobile Eng. / Mechanical Eng.
  • Work Experience of 8-10 yrs. in Automobile line
About this Company

The Mahindra Group focuses on enabling people to rise. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology vacation ownership, rural and semi-urban financial services, etc.... (More)

Industry: Automotive
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