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Customer Service Agent - Alexandria

Club Shoes
Sidi Bishr, Alexandria
Posted 6 years ago
103Applicants for1 open position
  • 28Viewed
  • 1In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
  • CheCking, analyzing and following the online sell shops
  • Updating online shop stock
  • Answering the emails, phone calls, what’s app messages from customers and shop branches
  • Greeting and meeting the guests of the company

Work Conditions:

  • Working hours 09:00-17:00
  • Saturday-Thursday

Job Requirements

  • Only females

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