Job Details
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Job Description
- You will be the facade of our facility, the first impression our visitors get and the go-to person for anything and everything! This is one of our most critical roles.
- As part of the Client Experience team / Marketing & Sales Dept,
Responsibilities include:
- Welcoming guests in the facility, inquiring about their needs and presenting our facility + services
- Explaining all information to clients relating to packages, memberships and payment methods.
- Gathering potential leads.
- Building, maintaining and developing relationships with clients.
- Managing members’ bookings; including following up with members’ inquiries by phone and email.
- Handling inquiries on Social Media / moderating (if qualified to do so)
- Managing email campaigns (if qualified to do so)
- Maintaining strong communication with staff members about the progress and attendance of classes, or other key operational matters.
- Updating the members list with key information.
- Performing administrative functions such as following up appointments, organizing and maintaining paper and electronic files
- Attending weekly meeting as scheduled by the management.
- Prepare required reports.
- Perform any other assigned duties that are related to business area.
Job Requirements
- Presentable, energetic, friendly and polite
- Organized and communicative
- Eager to learn and self-improve
- Customer Service Experience is an asset
- Bachelor degree or equivalent
- Fluent English written and spoken
- Ability to work under pressure and in a team
