Senior Vendor Experience Specialist

Jumia - Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

Main Responsibilities

  • Enforce all End to End processes that impact vendor promise
  • Build ad maintain strong queue monitoring
  • Ensure service level agreements are maintained by all teams involved
  • Build exception handling matrix
  • Instill a sense of rigor among teams to keep the vendor promise
Job Requirements

Required Skills & Qualifications

  • Microsoft Skills is a must.
  • Should have handled teams of minimum 2-4 employees.
  • Experience in SCM in online or offline retail formats is a plus.
  • Process oriented and analytical
  • Minimum 2-4 years' of experience
  • Experience must be as senior, team leader or manager in the Customer Service Feild

Expected Personal Skills

  • Leadership
  • Process Orientation
  • Vendor management & communication
  • Structured analysis skills
  • Attention to details
  • Influencing Skills
About this Company

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great... (More)

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