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Technical Support Advisor - English

Sykes Enterprises
Maadi, Cairo
Posted 6 years ago
211Applicants for1 open position
  • 92Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • As a SYKES Technical Support Advisor, you are responsible for acting as a liaison between customers and the client.
  • You deal with a variety of incoming contacts to the contact center, answer technical product queries, service issues, order tracking, pre and post-sale inquiries, troubleshooting, handling complaints and problem-solving with the objective of providing first contact resolution where applicable.

Work Conditions:

  • Fixed shifts and weekends

Job Requirements

  • Ability to communicate clearly and effectively in English
  • Document customer interactions effectively
  • Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
  • Ability to type fast on a keyboard
  • Courteous

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