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Job Description
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Requirements
- 2 years of experience at customer service field
- BA Degree
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication and presentation skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters