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Customer Service Representative

Royal Ambassador
Dokki, Giza
Posted 6 years ago
147Applicants for2 open positions
  • 145Viewed
  • 51In Consideration
  • 87Not Selected
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Job Details

Experience Needed:
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Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • 2 years of experience at customer service field
  • BA Degree
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication and presentation skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters

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