Customer Service Representative

Royal Ambassador - Dokki, Giza

145
Applicants for
2 open positions
145
Seen
42
Shortlisted
86
Rejected
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential,
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
2 open positions
About the Job
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
Job Requirements
  • 2 years of experience at customer service field
  • BA Degree
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent communication and presentation skills
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
About this Company

Royal Ambassador Club® Online Hotels , flight , car rental reservation System , Book Online at any of our more than 745,000 hotels worldwide.
Your points never expire and you can redeem them for Hotel Nights , Free Vouchers & more.
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