Senior Technical Writer

Integrated Technology Group - Heliopolis, Cairo

12
Applicants for
1 open position
12
Seen
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

General Statement of Duties:

Produces and maintains technical documentation, tutorials and general learning materials for software products, services and processes. Provides subject matter expertise and technical leadership; leads documentation tasks / projects to successful completion

Major Duties and Responsibilities

  • Produce user guides, guidelines, and training materials for desktop, mobile, and web enabled applications, in different languages, mainly Arabic and English, in a wide variety of formats including documents, pdf, online help files, html, and video.
  • Proofread guides to track incorrect statements, alert messages, instructions, and spelling mistakes available, and suggest corrections.
  • Edit and finalize documents to make them ready for publication and distribution to customers.
  • Design and develop product feature lists, function lists, write-ups, document templates, QCPs and forms.
  • Provide translation services of documents, brochures, videos, PowerPoint presentations, and company communications to internal clients – mainly from English to Arabic and vice versa.
  • Mentor fellow team members on the production of high-quality documentation.
  • Provide advice on appropriate use of language in products and product documentation.
  • Provide language support to other departments regarding grammar, spelling, and sentence structure.
  • Work with cross-functional teams to gather, organize and document information, and maintain project-related documentation.
  • Help to maintain team’s current technical writing knowledge to leverage technology through formal and informal team training.
  • Investigate, select, and apply best-of-breed tools, techniques, and technologies for technical writers to improve documentation processes, as needed.
  • Accurately estimate the duration of documentation tasks.
  • Maintain accurate records and files of work and revisions. Submit work status updates to management.
  • Ensure that documentation projects meet the product requirements in the time allowed.
  • Promote an environment oriented to trust, open communication, creative thinking, cohesive team effort, and constant improvement.
  • Develop, foster, and enforce team accountability to meet commitments.
  • Complete special projects and assignments as assigned

Job Requirements

Skills Required

  • Excellent written communication, verbal communication and presentation skills (Arabic & English).
  • Excellent editing skills, with attention to detail, consistency and a strong focus on quality.
  • Excellent communication skills, ability to communicate effectively with individuals at all levels, with appropriate discretion where required.
  • Strong ability to follow established standards and to identify new ones to improve documentation.
  • Advanced proofreading, indexing, document design and document publishing skills.
  • Excellent knowledge in Microsoft Office.
  • Excellent knowledge in graphical tools such as SnagIt and Paint Shop Pro, etc.
  • Strong people management / leadership skills.
  • Excellent research, planning and analytical skills.
  • Excellent project and time management skills.
  • Flexibility and a proven ability to work well under pressure.
  • Self-motivated, practical, proactive, and solution oriented.
  • High degree of commitment, engagement and independence.
  • Organizational, multi-tasking, interpersonal, and problem-solving skills

Skills Desirable

  • Experience in the following tools:
  • Online help advanced tools
  • Madcap Flare
  • InDesign
  • RoboHelp
  • Experience in eLearning applications.
  • Experience in Enterprise Resource Planning (ERP) and Document Management (DMS) systems


Qualifications and Experience

  • Bachelor's of Computer Science, Computer Information Systems, Language related degree with some technical training or any other applicable degree.
  • At least 3 years of experience as a Technical Writer or other relevant experience.
About this Company

Integrated Technology Group (ITG) is a dynamic, innovative, and technology driven group of companies.

Established in Jordan in 1989, ITG operates through three subsidiaries; EPOCH Technologies, JAID Productions and ITG Investments.

The firm's... (More)

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