Technical Support Specialist
Qsource -
Nasr City, CairoPosted 6 years ago174Applicants for1 open position
- 110Viewed
- 5In Consideration
- 28Not Selected
Job Details
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Job Description
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
- Provide support, including procedural documentation and relevant reports
- Support the roll-out of new applications or new versions of current applications
- Report any issues the clients face to development through the correct channels
- Send technical documentation to customers who have lost or misplaced theirs
- Prioritize and manage many open cases at one time
- Respond within agreed time limits to tickets
- Walk customers through the process of installing the software on their machines and starting up the program for the first time
- Assume remote control over customers’ computers when necessary to resolve problems
- Maximizes use of hardware and software by training users; interpreting instructions; answering questions
Job Requirements
- Excellent English
- Males only