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Technical Support Specialist

Qsource
Nasr City, Cairo
Posted 6 years ago
174Applicants for1 open position
  • 110Viewed
  • 5In Consideration
  • 28Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Support the roll-out of new applications or new versions of current applications
  • Report any issues the clients face to development through the correct channels
  • Send technical documentation to customers who have lost or misplaced theirs
  • Prioritize and manage many open cases at one time
  • Respond within agreed time limits to tickets
  • Walk customers through the process of installing the software on their machines and starting up the program for the first time
  • Assume remote control over customers’ computers when necessary to resolve problems
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions

Job Requirements

  • Excellent English
  • Males only

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