Technical Support Specialist

Qsource - Nasr City, Cairo

168
Applicants for
1 open position
110
Seen
1
Shortlisted
28
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
4,000 to 4,500 EGP per month
Languages:
English
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Support the roll-out of new applications or new versions of current applications
  • Report any issues the clients face to development through the correct channels
  • Send technical documentation to customers who have lost or misplaced theirs
  • Prioritize and manage many open cases at one time
  • Respond within agreed time limits to tickets
  • Walk customers through the process of installing the software on their machines and starting up the program for the first time
  • Assume remote control over customers’ computers when necessary to resolve problems
  • Maximizes use of hardware and software by training users; interpreting instructions; answering questions
About this Company

Qsource is constantly focusing on innovating and delivering outstanding Outsourcing, E-Learning services and IT solutions,Depending upon the nature and situation of our business partners.

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