Tour Operator

Job Description

• Follow up emails
• Prioritize dealing with the requests
• Handle inquiries and bookings from agents or companies local or international
• Transfer the request to BTC Dep. in case of individual request.
• Handling requests according to the department policy
• Dealing professionally with FIT requests or groups requests
• Check the rate on online system
• Check the rate on booking.com as a guideline, taking into consideration that this guideline is variable
• Comparing the rates and choosing the lowest ones
• Dealing directly with the required hotel to get special rate with a minimum 20% comparing to the lowest rate on booking.com
• Trying to get more than the above mentioned percentage "20% " in order to getting new clients and keeping the current clients
• Prompt dealing with the last minute request.
• 48 hours is a maximum period to handle the clients' requests.
• In case that the request takes more than 48 hrs to handle, you have to notify the client.
• Sending a confirmation email to the client to confirm the receipt of the request as soon as we received the email
• Promote and sell holiday and/or business travel products to customers.
• Deal with complicated customers itineraries
• Matching emails with reservation on the system
• Daily feedback of online bookings
• Daily report to follow up the pending requests with a clarification of the reason of suspension
• Insert the completed requests with all details
• Advise clients about different information related to travel services;
• Deal with complaints
• Having good communication with customers / suppliers and Hotels
• Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
• Supportive & cooperative
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Dealing directly with marketing department and promote special package as "Ready Made package : package with special rates " " Classic program : Hotels & Cruises "
• Working to achieve good profitability not less than 5% to 7 % or more than the market prices and Competitors survey
• Be creative and think out of the box
• Have good communication skills to deal with clients
• Have negotiation skills with hotels to get special rates
• Dealing with problems or obstacles without referring to the manager in case of serious cases.
• Will be under probation period for 6 months to be reviewed after one year regarding qualifications, performance and ability for the next step.
• Have to be committed to any variables or requirements for the work