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Job Description
- Greets customers in a friendly and courteous way in order to ensure they feel welcome and to contribute to a positive overall shopping experience.
- Serves customers efficiently and courteously on the shop floor, in the changing rooms and/or at the cash register, in order to ensure the provision of the highest standards of customer service at all points in the shopping experience.
- Ensures the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets.
- Assigns routine and non-routine tasks and duties to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient and effective way.
- Assists in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop's operational requirements that will enable the achievement of the highest standards of customer service at optimum cost.
- Participates and assists the Shop/Department Manager in meetings, in order to ensure all Department activities and events are properly understood and communicated.
- Reports any operational issue or problem as they arise, suggests solutions and escalates problems as appropriate, ensuring continuous customer service.
- Assists and supports the Department Manager and/or Shop Manager in placing product orders and maintaining inventories in order to ensure effective stock management.
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