Customer Service & Sales Representative - Call Center

Confidential Company - Sheraton, Cairo

Applicants for
2 open positions
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
3,000 to 4,000 EGP per month, Bonuses
2 open positions
About the Job
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Handle various customers’ requests, inquiries and questions.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Create an accurate profile for new and existing customer’s data on Auto-line.
  • Handle customer’s complaints before filing/registering them with the customer care department.
  • Conducting welcome calls to greet new customers & confirm their data in addition to checking on customer’s satisfaction during the closing deal process.
  • Contact potential or existing customers to inform them about a product or service using scripts.
  • Answer questions about products or the company.
  • Ask questions to understand customers’ inquiries and close sales.
  • Direct prospects to the field sales team when needed
  • Report day to day call records and breakdown to team leader for consolidation.
  • Keep records of all conversations in our call center database in a comprehensive way.
  • Meet personal/team qualitative and quantitative targets.
  • Meet quality assurance requirements and other Key performance metrics.
Job Requirements
  • Bachelor degree
  • 1+ year of experience in customer service/call center
  • Excellent command of English
  • Excellent communication & follow-up skills
  • Customer oriented
  • Problem Solver
  • Very good analytical skills