Live Chat Agent

Lucky -
6th of October, GizaPosted 3 years ago

180Applicants for1 open position

Job Details

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The agent will receive tickets via email or live support and is expected to solve the customer inquiry/issue in a timely manner.
The agent will be responsible for assisting customers with Patient Cases/ Orders via email or live chat
Scheduling Case Reviews via email.
Troubleshooting Software problems, case upload issues.
Handling Requests regarding Case Status update
Coordinating internal requests from other departments related to cases that are missing information required from the customer.
Taking ownership of key high-value customers (patient cases) and collaborating with other departments to achieve customer satisfaction.
The agent will receive chat notifications from customers and is expected to respond immediately with minutes to assist with general inquiries and case status updates via chat.
The live chat will be available via our app and website and normally

Perfect Fluency in both written and spoken English
Able to write professional emails
Has experience of 1+ Years in handling Email tickets and live chat support
Professional Multi-tasker (worked in a company where you handle multiple chat requests at the same time)
Prior experience in customer service is an (asset)
Able to use CRMs, Microsoft Office
Minimum Education: High School Graduate (from English speaking/International School)
Ability to learn new software, and technology