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Technical Support Consultant

HITS Solutions
Nasr City, Cairo
Posted 6 years ago
135Applicants for15 open positions
  • 75Viewed
  • 23In Consideration
  • 27Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Primary Duties & Responsibilities:

  • Install, configure and system test a ready-made software.
  • Perform data analysis.
  • Troubleshoot implementation.
  • Communicate with clients and team leaders in a professional manner.
  • Maintain accurate and timely reporting of project activities.
  • Develop project documentation.
  • Manage day-to-day implementation activities.
  • Provide mentoring and support to department colleagues as necessary.
  • Provide pre-sales support as necessary.
  • Customer Support and Customer Training.

Job Requirements

Measures of Performance:

  • Quality of work.
  • Client satisfaction.
  • Meeting time-lines and commitments.
  • Amount of rework.
  • Knowledge of products and procedures.
  • Productivity and efficiency.
  • Development of coworkers.
  • Creativity.
  • Self-sufficiency.
  • Some travels may be required.

Education:

  • Degree in Engineering, Information Systems, computer science or related field.
  • Commerce Graduated – English Section or Arabic

Preferred universities:

  • Ain Shams University
  • Cairo University
  • Helwan University
  • GUC
  • AASTMT
  • MIU
  • BUE

Experience:

  • Fresh Graduate

Language Skills:

  • Fluent English

Functional/Technical Competencies:

  • Ability to interact with clients both verbally and written; well organized and detail oriented; ability to multi-task; ability to manage stressful situations.

Preferable Skills:

  • Variety of technologies including database principles, MS Excel skills, SQL, hardware/software, operating systems, and networking

Reasoning Ability:

  • Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.

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