Technical Support Consultant

HITS Technologies - Nasr City, Cairo

87
Applicants for
15 open positions
50
Seen
21
Rejected
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable, Benefits
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
15 open positions
Travel Frequency:
Minimal travel
About the Job

Primary Duties & Responsibilities:

  • Install, configure and system test a ready-made software.
  • Perform data analysis.
  • Troubleshoot implementation.
  • Communicate with clients and team leaders in a professional manner.
  • Maintain accurate and timely reporting of project activities.
  • Develop project documentation.
  • Manage day-to-day implementation activities.
  • Provide mentoring and support to department colleagues as necessary.
  • Provide pre-sales support as necessary.
  • Customer Support and Customer Training.
Job Requirements

Measures of Performance:

  • Quality of work.
  • Client satisfaction.
  • Meeting time-lines and commitments.
  • Amount of rework.
  • Knowledge of products and procedures.
  • Productivity and efficiency.
  • Development of coworkers.
  • Creativity.
  • Self-sufficiency.
  • Some travels may be required.

Education:

  • Degree in Engineering, Information Systems, computer science or related field.
  • Commerce Graduated – English Section or Arabic

Preferred universities:

  • Ain Shams University
  • Cairo University
  • Helwan University
  • GUC
  • AASTMT
  • MIU
  • BUE

Experience:

  • Fresh Graduate

Language Skills:

  • Fluent English

Functional/Technical Competencies:

  • Ability to interact with clients both verbally and written; well organized and detail oriented; ability to multi-task; ability to manage stressful situations.

Preferable Skills:

  • Variety of technologies including database principles, MS Excel skills, SQL, hardware/software, operating systems, and networking

Reasoning Ability:

  • Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.
About this Company

HITS (Human IT Solutions) is an ISV specialized in developing Human Resources and People Management Systems.

HITS is one of the largest and prominent Human Resources and People Management Software Houses in different areas.

HITS has a wealthy history... (More)

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