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Customer Support Specialist

Smart Village, Giza
Posted 6 years ago
77Applicants for8 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Answer incoming calls to handle, help and direct customers.
  • Providing technical support for customers.
  • Define and determine customer problems to help in solving their problems with the suitable actions.
  • Create users for using (cash collecting – remittance) applications during specific formal process channel and receiving registration request shall include mandatory information to register.
  • Keep records of revived registration requests and user’s information and ID.
  • Monitoring all transactions and remittances throw cash collection application.
  • Handling inquires related to (Group Remittance) transactions for refugees and ensure remittances completion.
  • Handling top clients inquires and E-mails.
  • Solving client’s remittances problems and take corrective actions like suspend or cancel remittance using cash collection application.
  • Sending Technical support requests to responsible department to handle and solve technical issues and needs.
  • Providing customer care and technical support for any new project.
  • Train users in post offices for using application services vie phone.
  • Follow up with different cases to ensure solving problems and inquires.
  • Prepare and sending reports about remittances when require form authorizations like ( local audit – Police requests – court orders).

Job Requirements

  • Computer skills.
  • Microsoft office.
  • Data entry.
  • Presentation skills.
  • Negotiations.
  • Persuasive.
  • Effective communicator.
  • Follow-up.

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